Official Store Policy

Terms & Conditions

Last Updated: September 2026 · AVALANCHE Cosmetics Nigeria

1. Introduction & Acceptance of Terms

Welcome to AVALANCHE Cosmetics ("AVALANCHE", "we", "our", or "us"). By accessing our website (avalanchecosmetics.com.ng), placing an order, interacting with our customer representatives, or purchasing any of our cosmetic products, beauty tools, and selfcare accessories, you ("Customer", "User", "you") unconditionally agree to be bound by these Terms and Conditions in full.

If you do not agree with any part of these terms, you must discontinue the use of our services and website immediately.

2. Cosmetic Product Use, Safety & Health Disclaimer

Mandatory Patch Test Notice: All skin types and body chemistries react uniquely. We strongly advise performing a patch test on a small area of skin (such as the inner wrist or jawline) 24 hours prior to full product application.

External Cosmetic Use Only: All products supplied by AVALANCHE Cosmetics (including but not limited to lip glosses, lip oils, lip masks, face masks, eye patches, serums, creams, and accessories) are strictly intended for external cosmetic application. Products must never be ingested or introduced into the eyes.

No Medical Warranty: Product descriptions, ingredient benefits, and cosmetic claims on our website, packaging, or marketing materials are for informational and aesthetic purposes only. They do not constitute medical advice or pharmaceutical treatments. AVALANCHE makes no claims to cure, treat, diagnose, or prevent any dermatological diseases, allergies, or medical conditions.

Individual Sensitivities & Allergies: AVALANCHE Cosmetics is not liable for any allergic reactions, skin sensitivities, breakouts, rashes, dermatitis, or adverse personal reactions resulting from the use of our products. It remains the customer's sole responsibility to inspect product ingredients prior to purchase and application.

3. Pricing, Promotional Offers & Typographical Disclaimers

Currency & Price Accuracy: All prices are displayed in Nigerian Naira (₦ / NGN). While we strive for absolute accuracy, occasional clerical or typographical errors regarding product pricing, availability, or specifications may occur.

Right to Correct & Cancel: AVALANCHE reserves the right to correct any pricing errors, revise promotional discounts, and cancel or refuse any orders placed for products listed at an incorrect or erroneous price, even if the order has been acknowledged or paid for. In such circumstances, any funds collected will be refunded promptly.

Promotional Deals, Spin Wheels & Vouchers: All promotional voucher codes, wheel spin jackpots, discount tiers, and special offers are subject to specific minimum order spend thresholds, validity countdown windows, and non-stackability rules. Coupons cannot be redeemed for physical cash, cannot be transferred to third parties, and are strictly limited to one redemption per customer per order.

4. Shipping, Logistics & Third-Party Couriers

Order Processing & Dispatch: Orders are dispatched after payment verification. Delivery timeframes provided (e.g., 24–48 hours for Lagos, 2–4 business days for other states) are good-faith estimates provided by third-party delivery partners.

Limitation on Carrier Liability: Once an order is transferred to a licensed third-party courier service (such as DHL, GIG Logistics, Speedaf, or independent dispatch riders) and a tracking number, waybill, or dispatch confirmation is generated, AVALANCHE Cosmetics is not liable for:

  • Transit delays caused by weather, road closures, civil disruptions, or courier operational bottlenecks.
  • Failed deliveries resulting from incorrect, ambiguous, or incomplete delivery addresses provided by the customer.
  • Inability of couriers to reach the customer via their provided telephone number during delivery attempts.

Customers are responsible for any re-delivery fees incurred due to failed delivery caused by customer unavailability or incorrect address details.

5. Strict Sanitary & Hygiene Return Policy

Sanitary Compliance: In strict compliance with global health, cosmetic safety, and hygiene standards, all cosmetics, skincare formulas, lip products, beauty tools, and hair accessories that have been opened, unsealed, sampled, or handled are strictly NON-RETURNABLE and NON-REFUNDABLE.

Damaged or Incorrect Items on Arrival: In the rare event that an item arrives physically broken, damaged, or incorrect:

  • You must notify our Customer Support team via WhatsApp or phone (+234 703 096 0756) within 24 hours of delivery.
  • You must provide clear, unedited unboxing video proof demonstrating the sealed package being opened and showcasing the damage or discrepancy.
  • Upon verification, AVALANCHE will arrange a free replacement or store credit. Claims submitted without video proof or after 24 hours of delivery cannot be honoured.

6. Limitation of Absolute Liability

To the maximum extent permitted by applicable law, in no event shall AVALANCHE Cosmetics, its founder, officers, directors, employees, suppliers, or affiliates be liable for any indirect, punitive, incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, skin irritation, emotional distress, or personal inconvenience arising out of the use or inability to use our products or website.

Maximum Liability Cap: In all circumstances, the total cumulative liability of AVALANCHE Cosmetics for any claim, cause of action, or dispute shall never exceed the exact monetary amount actually paid by the customer for the specific product item directly giving rise to the dispute.

7. Indemnification

You agree to defend, indemnify, and hold harmless AVALANCHE Cosmetics, its affiliates, employees, and agents against any and all claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising from your misuse of our products, breach of these Terms, or violation of any rights of a third party.

8. Intellectual Property & Brand Assets

All content on this website—including the AVALANCHE trademark, logo, "Beauty That Melts Hearts" slogan, product photographs, videos, descriptions, copy, graphics, software, and overall visual design—is the exclusive intellectual property of AVALANCHE Cosmetics and is protected by Nigerian and international intellectual property laws. Unauthorized reproduction, scraping, or commercial exploitation is strictly prohibited.

9. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising in connection with these terms shall first be addressed through good-faith direct consultation and informal mediation with our management team prior to any formal legal arbitration.

10. Customer Support & Enquiries

If you have any questions or need clarification regarding these Terms and Conditions or your orders, our team is always ready to assist you: